Communication Skills

I did an interesting online course this week about "Communication Skills". I don't believe you can ever communicate "too" well. It's an area I believe can always be developed.

Some interesting facts:

• 50% of what you say is never heard
• 25% of what you say is forgotten
• 15% of what you say is not understood
• 10% of what you say is actually remembered

Wow! I thought it was more like 20% of what you say is remembered; very eye opening to learn it's actually more like 10%.

Trust is developed and maintained when we seek not only to be understood, but also to understand. What the other person has to say is always more important that what we have to say. We have 2 ears and 1 mouth - we should use them accordingly.

Hmm...interesting food for thought!